Which Hours Connect Best?
See how answering rates vary throughout the day and plan your calling periods based on when your contacts answer.
Call Insights
Call Analytics Software That Turns Call Activity Into Decisions
DialTri Call Analytics Software gathers call volume, talk time, outcomes, and follow-up activity into clear reports, so managers can see which campaigns, lists, and reps are producing results. Every figure traces back to real calls, which makes coaching and staffing decisions easier to defend.
- Live Call Metrics
- Rep and Campaign Views
- Outcome Tracking
- CRM-Linked Data
Metrics
The Stats All Calling Teams Are Tracking
Call Performance Analytics begins with a handful of fundamental metrics: number of calls, number of connects, and what follows.
Today · all teams
Live · Report #2,418
Metric 1 of 6
Call Volume
Count dials, answered calls, and inbound calls by hour, day, rep, or campaign.
Metric 2 of 6
Talk Time
Track the amount of time reps are on live calls versus waiting and wrap-up.
Metric 3 of 6
Connect Rate
Compare answered calls versus total attempts to learn what best lists and windows of time.
Metric 4 of 6
Outcome Mix
Watch calls complete in appointment, callback, no answer, and unable to contact.
Metric 5 of 6
Follow-Up Completion
Calculate the number of promised callbacks and tasks finished within the promised deadline.
Metric 6 of 6
Answer Speed
The rate at which incoming calls are answered during high volume is important.
Dashboards
A View for Every Role
Call Analytics Software shows each person the figures that matter to their job, through the Calling Metrics Dashboard.
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01 · RepRep View
See your own calls, outcomes, and follow-ups for the day.
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02 · Team leadTeam Lead View
Compare reps side by side and spot who needs coaching or support.
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03 · ManagerManager View
Follow campaign results, list quality, and staffing against call demand.
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04 · CampaignCampaign View
Compare each campaign’s reach, outcomes, and follow-up status in one screen.
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05 · ExecutiveExecutive View
Review high-level trends in volume, conversion, and follow-up across the whole operation.
Perspectives
Questions Your Reports Can Answer
Good Call Analytics Software takes the hunches out of managers' guessing game.
What Lists Are Worth Calling?
Spot lists have a low connect rate, meaning reps spend hours working on them.
Where Do Follow-Ups Slip?
Identify overdue callbacks and track down which reps or campaigns have the backlog.
Who Needs Coaching?
Sales Call Analytics identifies reps who are using more or less time talking or having different results than the team.
Are We Staffed for Demand?
Compare volume of match calls to agent's presence to make a data-driven shift schedule.
Reports
Filter, Compare, and Share the Data
Call Reporting Software is only useful if the right slice of data is quick to find.
Filters
Narrow results by date range, rep, team, campaign, list, or call outcome.
Period Comparison
Compare this week with last week, or one campaign with another.
Drill-Down
Open any figure to see the individual calls behind it.
Exports
Download report data for meetings, reviews, or further analysis, where your plan supports it.
Best For
Who Gets the Most from Call Analytics Software
Call Center Analytics matters most where many agents work shared queues, but any team that makes calls can use it.
01 / 05Call Centers
Balance queues, agent workloads, and service levels with live numbers.
Live queues → balanced workloads
02 / 05Sales Teams
Compare outreach activity with results to see which approach earns conversations.
Outreach activity → conversations
03 / 05Support Teams
Track callback timeliness and call handling across agents.
Callbacks → on time
04 / 05Operations Leaders
Judge calling investments by the outcomes they produce.
Calling investment → outcomes
05 / 05Training Leads
Use real call patterns to focus coaching sessions on specific skills.
Real call patterns → focused coaching
What Is Call Analytics Software?You
It is a tool that aggregates metrics from your calls and generates reports on volume, talk time, results, and follow-up so reps can track and improve their calling.
What Calls Does It Cover?You
If you use DialTri, you can see your inbound and outbound calls in the same report.
Can Call Analytics Software Use Our CRM Data?You
Yes. DialTri integrates with supported CRM solutions, so call results are associated with contacts and can be accessed with those records.
Are the Reports Live?You
Dashboards monitor recent calls, so managers can take action today rather than waiting until the end of the week.
Can Reps See Each Other's Numbers?You
It depends on how you configure access. Some teams present reps with just their own results and provide managers with the big picture.
Does It Work for Small Teams?You
Yes. It helps a handful of reps to have connect rates, outcomes, and follow-up completion all in one place.
Can We Export the Data?You
Where applicable, data may be downloaded for your meetings or for additional analysis.
