Free
Try one-click calling with basic CRM logging
$0/mo
1 user included
Manual dialing only
- One-click calling from records
- Call history and logs
- Mute, hold and IVR keypad
- Limited AI summaries (20/mo)
- Inbound: one number
Pricing
Pay per seat. Twilio bills the minutes.
Three plans, no setup fee, cancel any month. Every plan runs on your own Twilio account, so call minutes and numbers are billed by Twilio at their published rates.
14-day free trial on Team, no card needed
Pricing
Start free, add seats and automation as you grow
Simple per-seat plans. Twilio call minutes and numbers are billed by Twilio at their usage rates on every plan.
Save 20%
Team
Auto-dialing queues and AI notes for growing teams
$39/user/mo
5 users included
$29/mo per extra user
- Everything in Free
- Auto and preview dialer with target lists
- Retry queue, smart skipping and scheduling
- Unlimited AI summaries and speech-to-text
- Inbound routing with caller match
- Warm and cold transfer, call recording
Enterprise
BPO floors and multi-team deployments
Customannual agreement
Unlimited users
Dedicated onboarding
- Everything in Team
- Conference calls, internal and external
- Priority and role-based routing
- Custom modules and multi-number setup
- Supervisor status panel and reporting
- SLA and priority support
All plans need a Twilio account. Setup takes your API Key SID, API Secret, TwiML ID and a phone number. See pricing questions
Compare
Everything in each plan
Checkmarks only. If a feature isn't listed, ask us and we'll tell you where it sits.
| Feature | Free | Team | Enterprise |
|---|---|---|---|
| Outbound calling | |||
| One-click calling from records | ✓ | ✓ | ✓ |
| Auto dialer with target lists | — | ✓ | ✓ |
| Preview dialer with talking points | — | ✓ | ✓ |
| Retry queue, smart skipping, scheduling | — | ✓ | ✓ |
| Priority-based outgoing calls | — | — | ✓ |
| Inbound calling | |||
| Caller match to Leads, Contacts, Accounts | 1 number | ✓ | ✓ |
| User, role and queue routing | — | User | All |
| Missed-call flags, unknown caller records | — | ✓ | ✓ |
| Call controls | |||
| Mute, hold, IVR keypad | ✓ | ✓ | ✓ |
| Cold and warm transfer | — | ✓ | ✓ |
| Conference calls | — | — | ✓ |
| Call recording | — | ✓ | ✓ |
| AI and records | |||
| AI call summaries | 20 / month | Unlimited | Unlimited |
| Speech-to-text notes | — | ✓ | ✓ |
| Supervisor status panel and reporting | — | Basic | Full |
| Custom modules, multi-number setup | — | — | ✓ |
| Support | Community | Email, 1 business day | Priority with SLA |
Twilio usage
What Twilio charges on top
DialTri never marks up minutes. These are typical US rates to help you budget; check Twilio's pricing page for your country.
~$0.014per outbound minute (US)
A rep on calls four hours a day uses about 240 minutes, roughly $3.40 a day in Twilio usage.
~$0.0085per inbound minute (US)
Inbound is cheaper. Support desks usually spend less on Twilio than on coffee.
~$1.15per local phone number, monthly
Most teams run one number per campaign or region. Multi-number setup is on Enterprise.
Pricing questions
Before you pick a plan
Is the Team price per user?
Yes. Team includes five users at $39 per user per month (or $31 on yearly billing). Extra users are $29 per month each.
Can I mix plans across teams?
Each CRM instance is on one plan. If a sales floor and a support desk share one CRM, Team or Enterprise covers both.
What happens when the trial ends?
You keep every record and call log. If you don't choose a plan, the account drops to Free with manual dialing and 20 AI summaries a month.
Do you charge for call recording storage?
Recordings are stored in your Twilio account, so Twilio's storage rate applies. DialTri stores only the link and the metadata on the record.
Is there a discount for BPO volume?
Enterprise pricing is tiered by seat count, with lower per-seat rates above 50 agents. Talk to sales for a quote.
Can I cancel at any time?
Monthly plans cancel at the end of the current month. Yearly plans run to the end of the term and don't auto-renew without confirmation.