Security and data storage
- Calls run on Twilio Voice; credentials (API Key SID, API Secret, TwiML App ID) are entered by your admin in CTI settings.
- Records are stored in a dedicated CRM module in real time, with no separate dialer database and no nightly sync.
- Retries, schedules and recording settings are visible to admins in one place.
Before launch: add your data processing agreement, sub-processor list and incident contact here.