The panel at the bottom of the dialer lists recent completed calls with name, status, duration and end time. Here’s how I read it.
The 10 AM check
Count connected calls against the active queue. If an agent has fewer than 12 connects in the first hour on an auto campaign, the list or the number quality is the problem, not the agent.
Busy vs no answer
A high busy ratio means retry intervals are too short. A high no-answer ratio means the calling window is wrong for that list.
Duration
Average duration under 90 seconds on a renewals list usually means the talking points aren’t loading, or the wrong mode is on.