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0sidle time between calls
Playbook
The dual-queue method: how auto-dialing keeps agents on calls, not between them
Most dialers treat a busy signal as the end of the story. A second queue turns it into a scheduled second chance, and that one change is where most of the reclaimed time comes from.
1 questiondecides the mode
Playbook
Preview or auto? A one-question test for every campaign
If the agent needs to read before they speak, it's a preview campaign. Everything else is auto. Here is how to apply that without a meeting.
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